Conference Agenda

2016 CFESA Fall Conference Agenda

Wednesday October 26, 2016

6:30 am - 7:00 am First Timers – Cup A Joe (Invitation Only)
7:00 am - 5::00 am Registration is Open
7:00 am - 8:00 am Continental Breakfast
8:15 am - 9:15 am Service Managers Meeting (Manufacturers Only)
8:15 am - 9:15 am

Service Agents Meeting (Service Companies Only)

9:30 am - 10:45 am NAFEM/CFESA Liaison Committee Meeting (Open To All Conference Attendees)
11:00 am - 12:00 pm Lunch Buffet
12:15 pm - 1:45 pm Committee Meetings
  -Business Technology
  -Education Training
  -Membership Services
2:00 pm - 3:00 pm Board of Directors Meeting
3:15 pm - 5:00 pm Opening Reception


Thursday October 27, 2016

7:00 am - 8:00 am Breakfast
8:15 am - 10:15 am Membership Meeting

10:30 am - 12:00 pm



DDResults Workshop - Bryan Dodge
Here are some of the take-aways from this workshop:
 7 steps that will double your business
 Stop managing down and coach up
 Find and keep the right people

12:15 pm - 1:15 pm Lunch Buffet
1:30 pm - 4:30 pm Rotating Workshops

Changing Employment Laws on the Horizon
Kim Anania & Anita Krieg - KMA Human Resources
A few discussion topics from this session:
Wage and Hour - Department of Labor change to the minimum salary for staff exempt from minimum wage and overtime effective December 1, 2016
OSHA – New injury reporting and publishing requirements
Affordable Care Act (ACA) – what to expect in the next 6 months


Company Safety Workshop
Workplace safety is a growing concern among businesses.  How prepared are your employees when something goes wrong?  During this session we will discuss:

  • Ways employees in the field can protect themselves during deliveries
  • The importance of workplace safety plans and employee training
  • Safety and security measures to consider for your business

Values and Beliefs vs Standard Ethics
Craig Twombly – Priority Learning Group
Join Craig in navigating the challenges of team leadership.  The employee lifecycle will be defined as Mr. Twombly provides tools for ethical hiring based on values and an in-depth understanding of the characteristics of the hiring process.

4:45 pm - 5:45 pm


Young Executive Council
**You must pre-register to attend this session


Friday October 28, 2016

7:00 am – 8:00 am Breakfast

8:15 am – 9:15 am


Equipment Regulations Overview
Charlie Souhrada, Director Member Services NAFEM (North American Association of Food Equipment Manufacturers)

9:30 am – 11:00 am

Regional Roundup – Planning the 2017 regional meetings
11:00 am – 12:00 pm Virtual Service - IoT (Internet of Things)
The definition of excellence in service has changed. Whether you have a field service team of 5 or 5,000, the stakes have risen demanding organizations deliver value and not just a reaction to a service call. In 2016, manufacturers and service providers must put the customer first and ensure the field team has the tools to solve complex problems and reach resolution on a first visit. This transformation is being aided by the Internet of Things which is enabling Best-in-Class field teams with the real-time insights to go beyond meeting an SLA and deliver excellence. Topics to be discussed will be:
-          The State of the Field Service Market in 2016
-          IoT and its Role in Service Execution and Resolution
-          The Impact of the Empowered Customer, Competition, and Complex Machines on Service
-          The Future of Technology in the Field, Pitfalls to Avoid
-          And more…

12:44 pm Golf Tournament
6:00 pm Presidents closing reception



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