Tentative information / subject to change.
Location: Hi Tech Commercial Service
1840 Stella Lake St, Las Vegas NV 89106
Date: April 18 - 19, 2017
Contact: Ken Beasley
April 18th 1:00 pm – 5:30pm
Introductions, review agenda, appoint Secretary
Read – Mission & Vision, CFESA Compliance and Antitrust Laws statement
Hiring Techs – Tania Jackson (HR Manager, Key)
How to find – best outreach strategies
Tools for screening and testing – utilizing P.I.
Labor/benefits costs vs hourly rate – how to calculate – John Schwindt & Todd Eichman
Creating a company dashboard (CFESA engaged) – Jon Rodman, Lightningmine
Workman’s Compensation/Training Fund – Lew Castle, Paige & Campbell (CFESA endorsed)
Software/technology implementation – how to – on time, on budget – Jennifer Davis
6:30 pm Dinner (offsite, at or near hotel - TBD)
April 19th 8:00am – 12:30pm
8:00am (breakfast provided)
IND-EX presentation – Shari Smith, NSC (CFESA endorsed)
How to mitigate the real cost of escalated service requests (ie – 2 hr response times).
Review/share current practices.
Proliferation of 3 party service aggregators – maintaining value/leverage while controlling costs Review/share of current practices.
Sub-agent management for warranty. Bryan Katt, Warranty Manager (Commercial Appliance)
Technology – leading edge equipment, self-dispatches service - Jennifer Davis (Davisware)
Election – Chair, Appoint Vice Chair
12:30 pm– lunch (provided)
2:00 pm - Zappo’s tour (optional $10)
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