Page 26 - CFESA Magazine May / June 2018
P. 26
END-USER REPORT
JIMMY MOUCH
FRANCHISEE SUPERVISOR
DOMINO’S PIZZA
COLD SUPPORT KEEPS While each situation is unique when
HOT PIZZA COMING it comes to responding to emergency
Interview by Erik Koenig refrigeration needs, companies like Polar
Marketing Director / Heritage Parts Leasing provide a service that offers a quick
solution and peace of mind to business
and restaurant owners. “It is not just an
Once you have experienced an equipment inconvenience, but can impact the bottom
breakdown, you are always more prepared line quickly,” said Rob Henry, marketing
the next time around. That’s what recently director of Polar King/Polar Leasing. “Our
happened to a Dominos franchise who lost units can keep things running smoothly until
refrigeration in the hot state of Texas. the problem is repaired.”
“We have three stores in Texas (Richmond,
Rosenberg and Katy) and when our walk-
in cooler recently went out, we knew to we
needed an onsite solution right away,” said (continued from page 20)
Domino’s Franchisee Supervisor Jimmy
Mouch. “We had a great experience with EDUCATE YOUR
Polar Leasing when another cooler went out
about three years ago and at that point, we CUSTOMERS
knew we had developed an emergancy plan
in place if it happened again.” Many years ago, our company changed our
Preventative Maintenance program to a
Mouch said that while there are many Performance Maintenance program. Let’s
reasons why they brought in Polar right be honest, we don’t prevent normal wear
away this time, but the most important
factor was how quickly they were able to and tear and occasional part failures. We
get a back-up cooler onsite. Today there do however, provide a service that helps
are options like leasing cold storage right the customer to get the full performance
on your property for a short engagement or and life expectancy out of the piece
even longer timeframes. of equipment. The service companies
challenge is to be able to clearly deliver
While this franchisee has other stores within that message to the customer that doesn’t
five miles of each other, using another store understand the importance of being
for back-up just doesn’t make sense. “All consistent in cleaning equipment.
of our stores are busy dealing with their
own customers and don’t have the room
or manpower to support another store,” The knowledge and education that the
said Mouch. “Without the option to have service provider brings to the end-user is
another cooler on site, we would have extra what will help set them apart from the other
labor costs as well as the threat of losing guys and help to maintain that relationship
product and customers.” in the future.
26 CFESA Magazine | MAY / JUNE 2018 | www.cfesa.com
