Page 22 - CFESA Magazine July / August 2018
P. 22
END-USER REPORT
DUSTIN DOYAL
FACILITIES & EQUIPMENT SR. MANAGER
CHICK-FIL-A, INC
It’s simply not enough to desire better competence begin with CFESA training
service, support and effectiveness from in the core aspects of food service
Service Partners, but do nothing to equipment and expand through on-the
engage, lead and influence within the job training and engagement with the
CFESA organization. It’s striking how CFESA company. How could we not
few restaurant chains operating in our want to be a part of and shape how this
sector are actively engaged in the only organization functions?
organization that exists for aftermarket
service. It is critical that the end user, Chick-fil-A is an actively engaged
manufacturer and service company member of the CFESA organization.
work in partnership to overcome the We realize that the best use of our
challenges ahead. Owner/Operators time is not fixing or
resolving an issue in the kitchen, but
One of the greatest challenges the instead focused on the customer. As a
restaurant industry faces in the future is member we have actively participated
in the aftermarket service and support in the CFESA regional meetings, heard
of our assets. With considerable and understood the unique challenges
shortages in the number of qualified, and opportunities the members face
capable technicians our businesses and provided fresh perspectives on how
will suffer in the coming years. The and what the future could look like. We
increased number of smart assets and are currently looking at partnership
kitchens will create a new and increased opportunities for scaling and expanding
demand from the customer for timely the CFESA curriculum so that more
response and capable, competent individuals can benefit from it.
technician.
I would encourage all “Operators”
Capability and competence are the to join Chick-fil-A in participating in
foundation by which the effective CFESA so that we as a group can
service technician positively impacts positively impact the aftermarket
the end user. Capability and service our restaurants receive.
22 CFESA Magazine | JULY / AUGUST 2018 | www.cfesa.com
