Page 17 - CFESA Magazine July / August 2018
P. 17
me of our technicians and your technicians Finally, I strongly believe in a code of ethics.
that enter into training believing or To many times we come across companies
assuming one thing about their skill set; Yet, that do not embrace integrity and yet it is
after a full week of instruction with CFESA touted it as one of their core values. The
stunning reality of this core value is that
they walk away with a completely different
perspective. The training they receive integrity fails to reach all members of an
increases their knowledge and further organization and is loosely a situational
application. CFESA has a clear code of
equips them for the challenges ahead. We
have sent technicians to training in the ethics or expectations of its membership.
These expectations allow us clarity with
CFESA facility and have been completely regards to jobsite behavior, class room
satisfied with their course work, hands on behavior, and as important, our interactions
training and the facilities.
with other members. It is incredibly vital to
understand that being trustworthy brings
Third, membership with CFESA has
credibility to a company! We have clearly
provided opportunities for our technicians defined expectations through CFESA and
to truly find an area in food equipment these should transcend into our industry
repair that deeply ignites their passion. and clients. As a kid growing up in a
There have been countless meetings in boarding school overseas there were ample
my office or in the warehouse or on a opportunities to challenge the “code of
jobsite where the conversation between us conduct”. One particular afternoon my
eventually turns to a technician’s attitude. It roommate and I were shooting a freshly
does not take long to read the temperature made bow and arrow set. Taking a long thin
of your technician. The body language and stalk we could attach a nail on the end of
content of the conversation and obviously the stalk and secure it and it now became
their facial expressions are a strong an arrow. It just so happened that the arrow
indication of how your tech is feeling. was shot into the ceiling above my bed
Quickly we can detect the confidence, or and it precariously hung there. I did not
stress, or boredom of the job that may lead believe it would come down on its own and
to a listlessness. If these indicators do not we definitely did not want to get in trouble
give it away the conversation can become for having lodged an arrow into the ceiling.
derogatory with regards to existing tasks Much to my dismay the arrow fell from the
or processes within your organization and ceiling and took what seemed a very long
they complain. Instead of jumping in and time for it to finally lodge itself in my leg!
being a team player there is opposition to There was a strict code of conduct amongst
any task, process, or job at hand. I believe us boys in the 7th grade at this time – Never
that this tech has not found his true niche tell on one another! I pulled the arrow from
in his profession. However, allowing our my leg and still honored the code. As a
result of my painful silence, my credibility
technician to train at CFESA provides a
great avenue for our techs to eventually increased amongst us boys and my integrity
in their eyes remained intact. In the end
find their niche. When that happens there
is a passion that ignites in your technician your daily practices become best practices
whether is about fryers, or griddle tops, and this will soon be your standard.
large ovens, or refrigeration, or microwaves In conclusion, thank you CFESA for doing
(really…???), or gas and steam. The
what you do and especially how you
confidence that develops increases a techs do it! We are grateful for your support
skill set and more importantly allows your and truly value what you bring to the
technician to dial into a specific skill set
table! We appreciate your continued
that will keep that tech in your company push for excellence which finds itself
and eventually grow your company! It was in the professional development of our
Confucius who said, “Choose a job you love technicians, passion for helping our
and you will never have to work a day in technicians find their niche, and your code
your life.” of conduct!
CFESA Magazine | JULY / AUGUST 2018 | www.cfesa.com 17
