Page 18 - CFESA Magazine January / February 2019
P. 18
THOUGHTS
FROM THE TRAINER
DAN REESE
DIRECTOR OF TRAINING
CFESA
This is the time of year that people pause, The question everyone asks themselves
reflect, and wonder about the past 12 is: Can we make it another year without
months. They ask themselves, what was training our people? When the question
good and what needs attention in their we should be asking is; How are we going
lives. Service company Owners and to make it another year without training
Managers do the same thing. What did our people? CFESA offers a wide range of
we do right this year and what needs to training classes for Technicians, Managers
be adjusted? We list the priorities and try and even Owners and General Managers.
to put them in order; Cash Flow, Warranty These classes are not just for the SERVICE
Rates, Customer Service, Employee sector of our industry.
Benefits, Costs of Goods, Shipping Costs or
is it Warranty Rates and then Cash Flow, we Our New Tech Training and EGS&W classes
all get the picture. train technicians on the basics of electric,
gas, steam and water; however, we have
Trying to do better, I think all companies had owners, Service Managers, Office
in the “Five Families “that encompass our Managers, Service Department employees
industry would agree, We all strive to do it from several manufactures attend these
better. One of the easiest ways to improve classes. Our Middle Management Class
any organization is Training. But training prepares the employee, on what it takes
must start at the top. If the Top Executive to be a manager and how to be successful.
does not buy-in to the importance Our Owner / Operator Seminar covers
of training and more importantly the what it takes to run your company. These
continuation of that training how can that classes are taught by instructors with a
company, department or employee get combined experience of over 100 years in
better? this industry. What they receive is the base
or cornerstone to build a rewarding career
Training can be as simple as taking five in the food service industry.
minutes to explain a new process or as
complicated as hiring a consulting company This year move “Training” towards the top
to completely evaluate and overhaul your of your list, the benefits far outweigh costs.
company. I’ve heard all the reasons for not Let CFESA be a partner in your service
training; too expensive, too busy, too far, network for 2019.
too advanced, too long, too basic, and my
favorite, don’t see the value in it, etc., but
training is the one thing that all employees
can benefit from.
18 CFESA Magazine | JANUARY / FEBRUARY 2019 | www.cfesa.com
