Page 15 - CFESA Magazine January / February 2019
P. 15
Gary’s has a strong focus on service. After New Company Certification
all, how can we service the hospitality Packet and Technician
industry if we ourselves are not very Recertification
hospitable? Chris Evans, our Service
Manager, sees the importance in this. I Linda Riley, Training Administrator
am constantly impressed by his talent CFESA
in orchestrating the best skills of our
technicians alongside the diverse needs
of our customer base. We take our job in It’s that time of year when everyone seems to
customer service seriously. ask, “Where has this year gone?” I’ve certain-
ly been asking myself that question. It’s also
CFESA has given us the ability to enhance the time of year when we look forward to
our service standard. Since becoming new beginnings and starting new adventures.
a CFESA Certified Company in 2004, At CFESA, we are looking forward to work-
we have gained a plethora of training, ing with our Voting members that have de-
the opportunity to form relationships cided to become more involved with CFESA
with manufacturers, and insight into the by working to become Certified Companies.
hospitality industry. Gary and Angela have
long recognized the value of these items; In case you weren’t aware, most of 2018
Gary has also worked as an Ambassador for was spent revising the first-time Company
First Timers at CFESA conferences, while Certification packet by a diligent committee,
Angela has diligently worked as a co-chair and they produced an updated, user-friendly
on the Membership Services Committee version. That packet is now available online
since 2017. in the Folder section of the Administrator’s
Dashboards. Look for the Company Certifica-
tion Packets link.
Also, please let me remind you to check the
recertification status of your technicians by
going to the Technician Link on the dash-
board’s menu and clicking on the View but-
ton in the Action column at the end of each
technician’s name. There you will see the
certifications each technician may have and
We have grown from a two-person team, when the certifications are due for renewal.
to an eighteen-person family, with goals Remember, certifications must be renewed
to develop more in the future. Gary’s has every 5th year from their original certifica-
solidified our business model, expanded tion month. Please refer to the Technician
our service territory and embraced new Re-certification Guidelines that are located in
technology. All these attributes have your Dashboard Folder / Certification Test-
contributed to Gary’s East Coast Service, ing File section.
Inc., a company that has become a
powerful dynamic of great people with a Please contact me directly, either by phone
unified goal: to keep you cooking! (336.346.4700) and ask for Linda Riley or
email me (LRiley@cfesa.com) for further
Most recently, we made a special information regarding company or technician
announcement in preparation of our 25- certification.
year celebration. Curious?
Visit bit.ly/OMGWHATISIT or
our website www.garyseast.com
CFESA Magazine | JANUARY / FEBRUARY 2019 | www.cfesa.com 15
