Page 11 - CFESA Magazine January / February 2019
P. 11
OEM EDITORIAL
MEGHAN HURST
MARKETING MANAGER
VULCAN
THE MAKINGS OF AN manufacturers, service agencies, dealers,
ULTIMATE NETWORK and end users.
Offering robust and actionable training
We all understand how detrimental to an programs is where CFESA really shines
operation it can be for a piece of equipment – with manufacturer-specific training,
to go down during the dinner rush. At that category training and general courses
moment, it is critical for the operator to on electric, gas, steam, and refrigeration
locate a trained, qualified and available available. As the face to the customer,
service professional.
the importance of training for service
Vulcan is supported by not just one, but two professionals cannot be understated. A
outstanding service networks throughout trained professional helps to reduce the
North America. The first, Hobart Service, downtime of equipment and thus impacts
is a fellow division within the ITW Food the cost of the repair as well as the lifetime
Equipment Group and the second, is our of the piece of equipment. After training is
Certified Independent Service network. completed, CFESA offers both testing and
Many of these technicians are CFESA- recertification.
certified, which is an important proxy for The National Restaurant Association states,
excellence in service.
“Whether it’s programmable fryers, high-
Manufacturers typically recommend that tech combi ovens, or sophisticated video
operators build ongoing relationships with order systems, managers and kitchen staff
local service agencies for the following four should know how each piece of equipment
reasons: works, how to properly clean it and
1) Easy access and fast emergency response how to perform periodic maintenance.”
2) Enables more routine maintenance and This sentiment rings true for restaurant
service checks employees but also the trained service
3) Reduced travel costs incurred professionals entrusted to repair the
4) Deep understanding of operator’s unique equipment. To ensure this knowledge
needs over time transfer is taking place, it is incumbent upon
manufacturers to offer easy-to-access and
Before Vulcan onboards a service agency comprehensive documentation and videos,
into our network, we work with CFESA – an and also to offer access to equipment and
organization known for its commitment to trainers through partners such as CFESA.
honesty, integrity and fairness. Service is a critical way to protect one’s
commercial kitchen equipment investment.
Through its training programs, industry Developing ongoing relationships with
committees, publication, and regional knowledgeable, reputable, accessible, and
meetings, CFESA has positioned itself professional technicians is important and
as the premier association to facilitate leveraging CFESA to do so is the key.
networking across the industry groups of
CFESA Magazine | JANUARY / FEBRUARY 2019 | www.cfesa.com 11
