Page 12 - CFESA Magazine January / February 2019

SERVICE VIEWPOINT

RICH MALACHY

CEO
MALACHY PARTS & SERVICE

THE POWER OF can have all the answers, but together
RELATIONSHIPS we are powerful. That is what you call a
true partnership, and these relationships
are strengthened when we join at these
I have been in this business for nearly 20
conferences. I’ll never miss one!
years, and if there is one thing I know at
the age of 36, it’s that we are in the people
I’m a firm believer that the Service Company
business over anything else. My company
is the most critical piece of the puzzle. We
has been part of CFESA since 1992, and
are present from the install, warranty period
I became active in 2007. Since then, the
and for any issues that arise during the
relationships I’ve built with manufacturers
entire life of the equipment. As a service
and service companies alike have been
company, I recommend manufacturers reach
invaluable. CFESA conferences and regional
out and get to know their service providers.
meetings have played a significant role for
Get to know the actual people that are
me in developing long-lasting relationships
installing, repairing and maintaining the
and more importantly, friendships.
equipment that dealers and reps are selling
all over the country. CFESA is the place to
Manufacturers are present at the
start. There is a commitment to training
conferences allowing you to get to know
and education and best practices as we all
the person you speak to on the phone
work to live in a 2020 world. We are all
throughout the year. Face to face changes
better together. With that said, here are a
how we interact in the long term. It’s
few notable things I believe are beneficial to
crucial. As a factory authorized Service
know for all sectors of the industry:
Company for many leading brands, I count
on our partnerships to help with issues that
1) To the Manufacturers in our industry,
arise in the field. We must work together
CFESA is comprised of the best of the best
and have each other’s backs for our mutual
in service. The caliber of companies that
customers. The service men and woman
attend the conferences each year is top
that make-up CFESA are in the trenches
notch. It is a great place to begin to build
every single day. They are on the front lines,
your national service network or meet with
representing not only their company but the
your current service providers to strengthen
manufacturers as well. We have a hard job.
relationships.
The one thing that makes it a little easier is
knowing we can pick up the phone and talk
2) To all my fellow service companies, new
to not only a service manager but a friend.
Many jobs are so unique, no one person
continued on page 17
12 CFESA Magazine | JANUARY / FEBRUARY 2019 | www.cfesa.com