Page 10 - CFESA Magazine Sept - Oct 2017

Conference

OEM Networking
EDITORIAL by Jim Broecker,

Vulcan

When I came to Vulcan almost ten years ago, we already
had a long-standing relationship with CFESA. Soon after
my arrival, I had the great privilege of attending one of
the national conferences. It didn’t take long to start recog-

nizing the wonderful benefits for my company as well as my own personal growth.
Every conference features a variety of educational sessions that discuss pertinent
issues, challenges and opportunities within the industry. Perhaps more importantly
to me, I am afforded the opportunity to meet, get to know and stay engaged with
industry partners and friends from all over the US, Canada and beyond…all at one
venue! Since my first conference nearly a decade ago, I haven’t missed one since.

I suspect that some of my peers at
other manufacturing companies be-
lieve that these events are only worth-
while for the service agencies, that there

is nothing to gain for a manufacturer. I
will respectfully say that this viewpoint
is simply incorrect. Besides the advan-
tages I briefly mentioned above, one of
my favorite objectives in recent years
has been CFESA’s push to develop new,
Take Your Business to the Next Level young talent. Programs such as the
(We’ll Do Most of the Heavy Lifting)
“Young Executives Council” provide in-
SERVTRAC® Field Service Management helps valuable guidance and exposure to the
commercial equipment service contractors
improve service delivery, simplify business future stars of our industry. In closing,
processes and generate business growth. if you are a manufacturer reading this

SERVTRAC® Mobile provides technologies article who has never attended, I would
service businesses need to maintain high levels
of service delivery while maintaining a keen simply suggest giving it a try. I am con-
focus on improving Customer Satisfaction, fident that if you do you will find, like
Workforce Utilization, First-Time Fix Rates, SLA
Compliance and Service Productivity. me, that your investment is paid back
many times over.
Contact AMTECH and let us help take your
business to the next level.

info@amtechcs.com 904.247.7752

10 CFESA Magazine SEPT / OCT 2017 www.cfesa.com