Page 13 - CFESA Magazine May / June 2018
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annually. We are updating the categories, existing CFESA manuals and videos as well
submission process and criteria by which as making planning decisions regarding the
each candidate is chosen. We hope to format and delivery of that material.
COMMITTEE meeting YOUNG EXECUTIVE
have this completed by the summer board
Ambassador Task Force: This is an ongoing
task force charged with making sure our COUNCIL
first and second time conference attendees
feel welcome and are introduced to all Katie Green
a CFESA conference has to offer. Our RSI/CES
last conference in Palm Springs proved
difficult to carry out this task. We had many Currently, we are putting together a
Ambassador Volunteers but no way to welcome packet for the first and second
know who our first timers where unless they timers that will be sent out a few weeks
introduced themselves. prior to the conference. The packet will
include bios on all the board members,
Third Party Brokers Task force has been committee information and a few other
established and all volunteers will be things to help them get acquainted with
receiving information in May regarding the CFESA.
first meeting to identify and layout best
practices concerning Third Party Brokers Additionally, we are working on revamping
that can be used throughout the industry. the CFESA conference experience for
the first and second timers. We are in
the process of putting together a CFESA
101 meet & greet prior to the committee
TRAINING & EDUCATION meetings at the next conference. It will
include a brief presentation on the history
Jim Eason of CFESA and the 5 families, as well as
SAM Service, Inc an opportunity for the executive board
members to say hello. We hope to make
After completing our Dispatcher Training
it a fun and exciting introduction into the
Module prior to the annual conference in
CFESA world for all the new members that
March, the committee decided to focus
attend.
next on creating a Technician Soft Skills
Training Module. The purpose of this
Our other big project is the CFESA Cares
program is to provide member companies
Scholarship. This opportunity to make
with a presentation that can be used to
a difference in the life of someone is
improve the effectiveness of technicians in
something that we are excited to be a part
handling calls and dealing with customers
of. Once we finalize the scholarship itself we
effectively from a customer service
will work on marketing it.
perspective. The topics covered will include
parking, appearance, multiple types of
communication, procedural practices, etc.
Solid progress has already been made in If you are a member of CFESA
outlining and fleshing out the presentation’s and would like to join a committee
content, and the format will be similar to please complete and submit the
that of the Dispatcher Training. form located at:
www.cfesa.com /committee_app
The committee is continuing work on
updating and refreshing the content of the
CFESA Magazine | MAY / JUNE 2018 | www.cfesa.com 13
