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Service Manager, Duffy’s AIS
Tech Support - Paul Pumputis
Technical support is just that, support. It is not a replacement for proper troubleshooting or preliminary legwork.
Very often, techs are using this resource as more of a shortcut instead of a tool to help prove their own findings. I have heard from tech service personnel that one of their pet peeves is the technician that calls in on his way to the service call. They tell them what the complaint is and ask them, “well, what do you think?”.
As service technicians, we need to make sure we are doing our part first.
BIO: Paul Pumputis, has been working in service for over 2 decades and now serves as the Field Service Manager for Duffy’s AIS. Both a CFESA Certified Master Technician and a CFESA Certified Trainer, Paul has invested his passion for service in the food equipment service industry. Paul currently serves on the Education Committee for CFESA.
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RFMA is pleased to announce our RFMA Gives 2023 project recipient is the Southside Community Center (SSCC) of San Marcos, TX. After visiting several wonderful organizations in the San Antonio area, SSCC was chosen because of its great fit and the large impact our members will be able to make. The Southside Community Center (SSCC) is a non-profit organization that is a proud affiliate of the United Methodist Church. They are committed to improving the living conditions and personal dignity of those in need in San Marcos and Hays County, Texas.
Interested in donating equipment, vendor services or materials to RFMA Gives?