INTRODUCTION –

For as long as I have been in this industry, there has been a continuous effort from industry leaders to get servicers and manufacturer partners to work better together for a better end-user experience.  In one of our first Education Committee meetings, Paul shared his perspective on tech support and some of the processes Duffy’s AIS put in place to ensure their organization was a good partner to both end users and the factory support.  I was impressed at how simple these solutions are, and yet shocked to think that in 30+ years in the industry, the simplicity of this solution was rarely spoken of.  Just like with most things in our businesses, learning and communication go hand in hand for success.  In this case, ensuring that your technicians know their role and how it goes along with the factory support role, is just as important as the data that they are collecting.  Education is the focus of this series, but in this case, Paul shares how education is only part of the solution.  Paul’s personal experience tells us the way in which a problem service call can be a great lesson learned in partnership with the factory support and a win for everyone involved.

BIO: Jennifer Davis, has been a passionate advocate for the trades and in her work with the CFESA organization throughout her 33-year career as the Co-Founder, and former CEO of Davisware, a global technology software company, strategically focused on operational efficiency and analytics solutions in field services businesses. Since stepping down as CEO in January 2020, Jennifer has become an Amazon best-selling author of her book Living Exponentially: Unlocking the Power of Every Moment in Your Business and Life. Her book shares her passion for excellence in business without losing joy in life. It is the blueprint for the Davis’ successes in business while continuing to be community activists and parents to their ten children. She currently serves in board roles on Davisware, LLC., Hero Hauler, and, most notably, the United Nations for Woman USA, serving as the treasurer.