Senior Manager Industry Partners and Customer Care
Smart Care Equipment Solutions
Potential nominees for the CFESA Board complete a questionnaire. The following question is from that form, and below is Robert’s answer.
Question to candidates: Can you provide some examples of how you feel your industry exposure, business background and experience within CFESA will benefit the board and ultimately, the membership?
I have been in the commercial kitchen service industry for 25 years. First serving as a technician and lead technician for 15 years. Moving into a branch manager role for 5 years. Then serving in various other management roles to include being the product owner and developing our technician service application. My current role is partnering with manufacturers to ensure our customers and technicians have all the resources needed for quality service. I am also former military and enjoyed my time serving in the Marine Corps. What I bring is a work ethic, a history of collaborating to find solutions to complex problems, an ability to visualize the larger picture, a willingness to find common ground while accomplishing the goal, the vision to think of new approaches and new ideas, and a good sense of humor. I am a doer, my record in and out of CFESA demonstrates that. As a member and/or co-chair of the membership committee I have helped to develop and advance other members: I pushed for and led the ambassador program task force. I was part of the effort to realign the qualifications and points for company certification and recertification. I have brought forth many new ideas: I successfully pushed for and facilitated the task force that created the new regional meetings guide and most recently I advocated for the regional CFESA Cares ice breaker/networking charity events. I also organized and hosted a successful regional meeting (the reason why I formed and led a taskforce to create the guide).